Shipping Policy – Velmo

At Velmo, we are committed to providing our customers across the United States with a smooth and reliable shipping experience.

1. Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays. During sales or promotional periods, processing times may be slightly longer.

2. Shipping & Delivery Time

We currently offer shipping within the United States.

• Order Processing: 1–3 business days
• Estimated Shipping Time: 5–10 business days
• Total Estimated Delivery Time: 6–13 business days

Delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.

3. Shipping Costs

Applicable shipping charges will be displayed at checkout before you complete your purchase. Any free shipping offers or promotions will be communicated on our website.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information when available. Please allow 24–48 hours for tracking updates to appear.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error. Address changes cannot be guaranteed once an order has been processed or shipped.

6. Delayed or Lost Shipments

Although we work to ensure timely delivery, delays may occur due to circumstances beyond our control. If your order has not arrived within the estimated delivery window, please contact our support team for assistance.

7. Undeliverable Packages

If a package is returned due to an incorrect address or failed delivery, please contact us to discuss the available options. Additional shipping charges may apply where appropriate.

8. Shipping Destinations

Velmo currently ships to addresses within the United States. Shipping availability may depend on the product and delivery location.

9. Contact Information

If you have any questions about shipping or your order, please contact us:

Store Name: Velmo

Thank you for shopping with Velmo. We appreciate your trust and look forward to serving you!